HostGator Review

HostGator is an award winning website hosting provider located outside Austin, Texas. Priding itself on offering green hosting options for ecologically minded businesses, it boasts an A+ accreditation from the BBB in addition to managing well over eight million domains for clients across the planet.

Beyond an outstanding industry record for service since being founded in 2002, HostGator distinguishes itself among its competition by offering all of the modern amenities expected of premium quality web hosting.

Main Features

HostGator’s array of hosting options includes resold, shared, SEO, VPS, and of course dedicated hosting. While Windows based hosting is available for dedicated and shared servers, VPS hosting is only available on the Linux platform.

HostGator’s hosting plans are divided into several different tiers of support. For instance while the first two tiers of VPS hosting are partially managed (including only hardware and OS issues) the remaining seven tiers are managed entirely including support for cPanel and Plesk.

Regardless of the tier you pay for, HostGator offers unlimited FPT, MySQL, domain support, and of course e-mail accounts. You can even sweeten the deal by adding support for CentOS, Virtuozzo, Power Panel, and SSH root access.

If you are an amateur web developer, you will appreciate the intuitive HostGator control panel alongside a free WYSIWYG tool, and if you are in the business of content sharing you will appreciate that all HostGator services have safe harbor certification.

Last but not least, if you are switching over to HostGator from an existing service, you can expect a free domain name as well as free content transfer as part of your welcome to the HostGator family.

Infrastructure

Located outside of Dallas, HostGator’s datacenters include a modern sprinkler system, hundreds of smoke detectors, redundant power protections, and even a badge entry protocol required for physical entry into the various parts of the HostGator campus. Weekly data backup occurs for all VPS accounts and staff remains on sight 24 hours a day to help ensure the safety of the servers and contents.

Even though HostGator offers a 99.9% uptime guarantee, a guarantee that is growing in popularity among web developers lately, this guarantee does not include VPS hosting options.

However, they do offer a network guarantee which includes a 20 Mbit connection supported by prorated credits for any account that suffers from server outages as well as a 45 day money back guarantee for new accounts.

The servers themselves are enterprise quality hardware, specifically the latest in the Dell Power Edge series. Internet connectivity to these servers is as redundant as the available power protections including connections through two major ISPs, Comcast and AT&T. Dual ISP support means that even if there is a minor failure related to routine ISP maintenance, your own accounts will not suffer as a consequence.

Plans and Pricing

HostGator’s first tier of VPS service runs at $19.95 per month, a cost that gradually increases depending on the amount of resources you will require. Reaching as high as $209.95, each additional tier of service offers more storage, bandwidth, CPU, and RAM availability. While the first tier includes 384 MB of RAM and 0.57 GHZ of CPU, this extends as high as 4 GB and 5.94 GHZ.

HostGator’s reseller hosting costs between $24.95 and $99.97 per month depending on the amount of storage and bandwidth you will require, ranging between 50-200 GB of storage and 500-1,400 GB of bandwidth. As you would expect from reseller hosting, these accounts are enabled with full access to the HostGator host manager client which allows you to create and modify websites, subdomains, and so on, either for your own hosting purposes or to allow you to sell your hosting to a third party.

HostGator’s dedicated servers operate on impressive Intel Xeon E3 machines made available for between $174 and $374 per month. These top shelf servers include 10 TB of bandwidth, 100 Mbps uplink, 5 dedicated IPs, and between 4 and 16 GB of DDR3 memory depending on your plan. Unlike other HostGator plans, dedicated hosting includes free cPanel support as well as fully managed service.

Customer Service

HostGator’s US based support offers 24 hour phone, e-mail, and live chat availability. It also includes a forum and FAQ center for the do it yourself types.

HostGator’s number is toll free and the available FAQ is surprisingly valuable considering the wealth of live support options available. It is no wonder that HostGator’s most common customer review includes high praise for HostGator’s support.

Final Thoughts

If you are looking for dedicated hosting with full management, you will be able to find cheaper providers without having to look very hard. But for just about anyone else, HostGator’s first rate customer service alongside their impressive state of the art infrastructure means spending time looking for hosting elsewhere may be wasted time you could have been doing business. With the nearly complete array of services and extras available, HostGator has something for everyone.

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